Now I thought I was ordering a pump w/install kit but I got just the pump. When I called about it they said sorry and that the kit would ship overnight. 2 days later, still no kit, so I call again. This time I'm told I ordered just the pump! Now their website is VERY misleading because it says "Universal high flow pump only" then in parenthesis it says "fuel pump with install kit combo" . Hmm, sound like you'd get the kit too doesn't it? They finally put me on the phone with a sales rep and he says I can buy the kit for $30 plus shipping. I point out that I found the correct pump kit combo on their site and that it's going for .25 cents less then I paid for just the pump (which said it was a pump w/ kit combo in the first place!) and that I'd pay the shipping for them to just ship the kit. Nope he says, I'd have to pay to ship the old pump back, then buy the new pump w/ kit and pay shipping AGAIN! After I already have paid to ship the first pump out already. This would be something like $21 in shipping alone! I'm livid. I could have got the same pump and kit for $99 shipped off Ebay but since I was ordering a clutch kit from these guys already I figured I pay the extra ching for convenience. Well that was a mistake. He then said my other choice was I could pay to ship it back and they'd refund my money for the price of the pump, $115. He said it was all about just how much of a loss I wanted to take! THIS FROM A VENDOR!
He then offered to drop $10 dollars off the kit price so that it would be $27 shipped. I ended up taking this route because I can't wait to ship the original pump back, wait for a refund, order a new pump w/kit from someone else and then wait for that to ship.
I feel like I got swindled big time though. I even pointed out how misleading his site was at the end and he went in to verify what I was saying, he was like " oh ya, that does make it sound like you get the kit. I'll have to see about having someone get in there to change that". WHAAAA????? This guy just admitted that his site is misleading and he's still going to butt rape me for the kit? Yessiree, he sure is. I took it like a man without Vasoline this time just because I'm desperate for the part but I will never order from these guys again. Very, VERY poor customer service IMO. I mean, I already had spent around $700 total on my order with this guy and he's giving me this much grief over a kit that probably cost him $5? Bullshit!
