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Way to go, Dell! *Roll Eyes*
Posted: Sun Mar 06, 2005 5:33 am
by J-MoNeY
On Friday we had a power outage and when I go to start my computer, I notice the little green light is on. I push it and nothing happens. I called Dell and after some trouble shooting, we figured out that I need a new power supply unit, processor, and mother board. The funny thing is that I have a surge protector and the same thing happened to me once before, but fixed itself. Sooo, I have to wait untill Monday to resume my post whoring.
Posted: Sun Mar 06, 2005 6:10 am
by Binford
We sell surge protectors where I work and have had people complain of similar problems with the cheap ones. We now tell customers about this and recommend getting a better(more expensive) one, but we still carry the cheap ones for people that don't beleive salesmen. I really don't blame them, as I don't trust salesmen, but this is true!
Posted: Sun Mar 06, 2005 8:17 am
by legacycontinues
I being employed by Dell know for a fact we can be a PITA. I personaly reccomend using a battery back up instead of a surge protector. They have them built in and you won't endure hardware failure due to power loss or spike.
I apologize for your loss and hope Dell takes care of you to a level you would expect from a company of our size.'
I wish I could help you personaly but I have nothing to do with the repair aspect.
Posted: Sun Mar 06, 2005 10:49 am
by J-MoNeY
They were real nice in aiding me in getting my comp fixed, but it's just the fact that my 2 year old computer melted down.
Posted: Sun Mar 06, 2005 1:31 pm
by Gonzoturbo
Hey J, Did your modem go thru your surge protecter? I have a high dollar UPS and I still fried once. Now I have a phone line protector as well
Ben
Posted: Sun Mar 06, 2005 5:50 pm
by Tleg93
You can trick your power supply into coming on when the power button capacitor is unable to hold a charge.
Posted: Sun Mar 06, 2005 9:48 pm
by LegacyPunk
If youre really concerned about it happening again find a decent UPS (Uninterupted Power Supply) its like a surge protector and backup battery thing.
Posted: Mon Mar 07, 2005 12:13 am
by scottzg
That doesn't really sound like dell's fault. If they warranty your stuff, id consider it an act of kindness. IMO, dell is really on top of their product; they're the only place i'd buy a hard drive that i was going to depend on.
Posted: Mon Mar 07, 2005 12:29 am
by legacycontinues
Posted: Mon Mar 07, 2005 3:33 am
by Yukonart
Also, bear in mind that if there was a spike in the networking equipment . . . well, your PC is connected to that equipment via copper cable. . .
Posted: Mon Mar 07, 2005 3:40 am
by J-MoNeY
scottzg wrote:That doesn't really sound like dell's fault. If they warranty your stuff, id consider it an act of kindness.
True, but then again I paid top dollar for the warranty. I would expect nothing less from them.
